Online Certificate Course on Mediation and Conflict Resolution
Build practical mediation and conflict-resolution skills through 13+ hours of structured learning covering the Mediation Act, 2023, negotiation, conflict analysis, mediation advocacy, agreement writing and online mediation.
About the Online Mediation and Conflict Resolution Course
Mediation is becoming an increasingly important dispute-resolution mechanism in India, especially after the enactment of the Mediation Act, 2023.
Courts, businesses, institutions and individuals use mediation to resolve disputes in a faster, more collaborative and relationship-preserving manner. A strong understanding of mediation therefore supports work in litigation, corporate advisory, dispute resolution, negotiation and legal counselling.
This online mediation course explains the legal and practical foundations of mediation, including conflict theory, negotiation methods, mediator responsibilities, private sessions, agreement writing and online mediation.
The course is designed to connect legal principles with the actual stages of a mediation process so that learners understand how disputes are analysed, discussions are facilitated, impasses are handled and settlements are recorded.
Key Problems This Course Addresses
- Difficulty identifying the real interests behind stated positions
- Lack of structure while conducting or participating in mediation
- Communication breakdown between disputing parties
- Inability to recognise and manage negotiation impasses
- Weak understanding of private sessions and mediator ethics
- Uncertainty while drafting settlement agreements
Learn to Approach Disputes Beyond Courtroom Litigation
Develop a structured understanding of mediation, negotiation, conflict analysis and settlement drafting.
Skills Learners Can Develop
This online conflict resolution course builds practical knowledge that can support mediation practice, advocacy, negotiation and dispute-management work.
Understand Mediation Law
Study the development of mediation in India and the framework created by the Mediation Act, 2023.
Analyse Conflict
Identify positions, interests, needs, values, relationship issues and structural causes of disputes.
Conduct the Process
Understand opening sessions, joint meetings, separate sessions, closure and the mediator’s role at every stage.
Use Negotiation Tools
Apply negotiation methods and mediation techniques to facilitate productive settlement discussions.
Handle Impasse
Recognise difficult situations, communication barriers and techniques for breaking a negotiation deadlock.
Manage Private Sessions
Understand confidentiality, caucusing, information management and ethical considerations in separate sessions.
Draft Agreements
Learn how mediated settlements are structured, written and reviewed for clarity and enforceability.
Explore Mediation Careers
Understand opportunities in mediation, ADR institutions, dispute-resolution practice and mediation advocacy.
Designed for Learners and Legal Professionals
Law Students
Useful for students seeking practical exposure to ADR, negotiation, client counselling and dispute resolution.
Recent Law Graduates
Supports graduates preparing for litigation chambers, law firms, mediation centres and legal roles.
Lawyers and Advocates
Relevant for practitioners who advise clients, negotiate settlements or appear in mediation proceedings.
Corporate Legal Professionals
Helpful for professionals managing commercial disputes, negotiations and relationship-sensitive conflicts.
ADR and Compliance Professionals
Provides a structured foundation for those working around arbitration, mediation, compliance and dispute management.
Anyone Seeking Upskilling
Suitable for learners interested in communication, negotiation and constructive conflict-resolution methods.
Build Practical Mediation and Negotiation Skills
Receive structured lessons, legal context, practical techniques, reading resources and one-year access.
Mediation and Conflict Resolution Course Plan
The curriculum progresses from the foundations of ADR and conflict theory to mediation stages, negotiation, drafting, advanced techniques and career opportunities.
Module 1: Evolution of ADR Mechanisms and Mediation
- Evolution and purpose of alternative dispute resolution
- Development of mediation as a dispute-resolution process
- Comparison with litigation, arbitration and negotiation
- Role of mediation in contemporary dispute management
Module 2A: Foundations of Mediation and Conflict Resolution
- Meaning and essential features of mediation
- Core principles of voluntary and facilitated settlement
- Role, responsibilities and neutrality of the mediator
- Confidentiality, party autonomy and informed decision-making
Module 2B: Mediation Act, 2023
- Legal framework governing mediation in India
- Institutional, community and online mediation
- Mediated settlement agreements and enforceability
- Rights, duties and procedural considerations under the Act
Module 3: Understanding Conflict
- Interpersonal, organisational and legal conflicts
- Values, interests, relationship and structural issues
- Positions, interests and underlying needs
- Thomas–Kilmann conflict modes
Module 4: Mediation Process and Stages
- Introduction and opening session
- Joint session and issue identification
- Separate or private sessions
- Closing the mediation process
- Role of the mediator at each stage
Module 5: Negotiation and Mediation Techniques
- Methods of negotiation used in mediation
- Communication and questioning tools
- Handling difficult situations
- Recognising and breaking an impasse
Module 6: Private Sessions and Drafting
- Purpose and structure of separate sessions
- Confidential information and ethical boundaries
- Testing options and settlement possibilities
- Drafting considerations during mediation
Module 7: Agreement Writing
- Essential elements of a mediated settlement
- Clear, precise and workable settlement terms
- Recording obligations, timelines and consequences
- Reviewing agreements for completeness and enforceability
Module 8: Advanced Mediation Techniques
- Mediation advocacy
- Online mediation
- Case law and real-world applications
- Advanced communication and settlement techniques
Module 9: Career Opportunities in Mediation
- Career pathways in mediation and ADR
- Institutional and independent mediation practice
- Mediation advocacy and dispute-resolution roles
- Building relevant legal and professional skills
Where Mediation and Conflict Resolution Skills Are Used
Commercial Disputes
Contract, payment, business relationship and service-related disputes.
Family and Matrimonial Matters
Relationship-sensitive disputes requiring confidential and constructive dialogue.
Workplace Conflicts
Employment, team, communication and organisational disagreements.
Property Disputes
Ownership, possession, family property and real-estate disagreements.
Consumer Matters
Resolution of service, product, payment and consumer relationship disputes.
Pre-Litigation Settlement
Negotiated resolution before parties enter lengthy court proceedings.
Online Dispute Resolution
Remote mediation and technology-enabled settlement processes.
Legal Practice
Client counselling, settlement strategy, mediation advocacy and agreement drafting.
Meet the Mentors
Dr. Deevanshu Shrivastava
Certified Mediator and Certified Arbitrator with over 13 years of academic and professional experience. He handles mediation matters, conducts mediation training programmes and received the BW 40 Under 40 Legal Award in 2024.
Dr. Apoorva Dixit
Certified Mediator and Certified Arbitrator with over 10 years of experience in mediation and arbitration. She serves as an Associate Professor and regularly undertakes mediation matters and ADR training sessions.
Adv. Sanjana Singh
Certified Mediator and Assistant Professor with six years of experience. She previously served as a Legal Researcher at the Supreme Court of India and participates in mediation matters and training initiatives.
Develop Skills for Constructive Dispute Resolution
Learn how mediators analyse conflict, facilitate communication, manage impasse and record settlements.
Add a Verifiable LawMento Certificate to Your Profile
Each LawMento certificate includes the learner’s name, course title, completion date, authorised signature, unique certificate number and QR code. It can be added to a CV, LinkedIn profile or professional portfolio as evidence of continued skill development.
Questions About the Online Mediation Course
What is included in the online certificate course on mediation and conflict resolution?
The course includes 13+ hours of structured learning, nine modules, 6+ reading resources, practical mediation and drafting exposure, one-year access and a certificate of completion.
Is this online mediation course suitable for law students?
Yes. It is suitable for undergraduate and postgraduate law students who want to understand mediation, negotiation, conflict analysis, mediation advocacy and settlement drafting.
Can practising lawyers enrol in the online conflict resolution course?
Yes. Lawyers and advocates can use the course to strengthen their approach to client counselling, settlement negotiations, mediation proceedings and agreement writing.
Does the course cover the Mediation Act, 2023?
Yes. A dedicated module explains the legal framework created by the Mediation Act, 2023, along with its practical relevance to mediation in India.
Does this mediation course online include practical training?
The curriculum covers the stages of mediation, negotiation methods, private sessions, impasse management, mediation advocacy and agreement drafting through structured practical instruction.
Will I receive an online mediation certification?
Learners receive a certificate of completion after satisfying the applicable course-completion requirements.
When will course access be provided?
Access is provided immediately after successful payment. Learners should check the email address used during enrolment.
How long will I have access to the course?
The course remains accessible for one year from enrolment.
Is this a free conflict resolution course?
No. This is a paid online certificate course priced at ₹1,099 and includes structured learning, reading resources, one-year access and a certificate pathway.
Start Learning Mediation and Conflict Resolution
Join the online certificate course and receive immediate access to the complete curriculum, resources and certificate pathway.